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Job type: Permanent

Location: United States

Discipline: Information Technology

IT Manager - Permanent - Bonita Springs, FL

Join a trailblazing biotech on the cutting edge of science and technology and find your new challenge!

��ý��ygfcmw��(�й�)վ��ֱ�ӽ� is seeking an IT Infrastructure and End-User Support Specialist for a fully on-site role in Bonita Springs, FL.

Primary Responsibilities:

This position focuses on providing comprehensive technical support across end-user devices, cybersecurity, and laboratory IT systems. You will play a key role in ensuring smooth IT operations, resolving technical issues, and maintaining compliance with security protocols.

Skills & Requirements:

Proficiency in diagnosing and resolving technical issues across various platforms and devices.
Familiarity with Microsoft 365 applications, macOS, Windows, and cloud-based systems.
Knowledge of cybersecurity best practices, including incident response and vulnerability assessments.
Experience with laboratory IT systems and scientific workflows is a plus.
Strong communication skills and a customer-focused approach.
Ability to create and maintain technical documentation.
Willingness to work extended hours when required.

The IT Manager's responsibilities will be:

Respond to incoming IT and cybersecurity tickets via phone, email, ticketing systems, and instant messaging apps.
Provide Tier 1, Tier 2, and Tier 3 operational and technical support for:
End-user laptops, desktops, mobile devices, printers, and peripherals.
MFA issues, password resets, endpoint security alerts, VPN access, and GxP-regulated systems.
Operating systems (macOS, Windows) and standard business software.
Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint).
Power BI, Power Apps, and other internal business applications.
Manage user accounts, permissions, and access rights in Microsoft Entra ID and Azure AD.
Handle user onboarding/offboarding, including account setup, device provisioning, and access reviews.
Escalate unresolved issues to senior IT staff or external vendors as needed.
Document support requests, troubleshooting steps, and resolutions in the help desk system.
Create and maintain technical documentation, user guides, and internal IT procedures.
Implement and maintain security controls, including endpoint protection, firewall rules, multi-factor authentication, and patch management.
Monitor security alerts, perform basic incident response, and conduct vulnerability assessments.
Triage security incidents, document findings, and escalate to IT leadership when necessary.
Assist with vendor security reviews and third-party risk management.
Provide technical support for lab computing environments, including LIMS/ELN systems, imaging software, and scientific workstations.
Troubleshoot connectivity between lab instruments and network storage systems.
Collaborate with scientists to deploy and support new lab software tools.

If you are having difficulty in applying or if you have any questions, please contact Anderson Maldonado at a.maldonado@proclinical.com

If you are interested in applying to this exciting opportunity, then please click 'Apply' or to speak to one of our specialists please request a call back at the top of this page.

��ý��ygfcmw��(�й�)վ��ֱ�ӽ� is a leading life sciences recruiter focused on finding exceptional people and matching them with the finest positions across the globe. ��ý��ygfcmw��(�й�)վ��ֱ�ӽ� is acting as an Employment Agency in relation to this vacancy.

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